RETURN POLICY

At Fansgiftdeals, we want you to love your purchase!
If for any reason you’re not completely satisfied with your order, we’re here to help. Please read our return and refund policy carefully to ensure a smooth process.

1. Eligibility for Returns

  • Return Request Period: You may request a return within 30 days of receiving your order.

  • Item Condition: Returned items must be unused, undamaged, and in their original packaging (including all tags, accessories, and manuals if applicable).

  • Non-Returnable Items:

    • Personalized or custom-made products

    • Final sale or clearance items

2. Order Cancellation Policy

We understand that sometimes you may change your mind shortly after placing an order.

  • Orders can be canceled within 2 days after purchase.

  • Once processing begins (usually 2–5 business days after payment confirmation), the order cannot be canceled if it has already been shipped.

  • If you submit a cancellation request before shipment and within the allowed timeframe, your order will be canceled and refunded in full.

To cancel an order, please email us at support@Fansgiftdeals.com with your order number and “Order Cancellation Request” in the subject line.

3. How to Return an Item

If you wish to return a product, please follow these steps carefully:

  1. Contact us first at support@Fansgiftdeals.com to request a return authorization.
    Include in your email:

    • Your order number

    • The reason for the return

    • Photos (if applicable, e.g., damaged or wrong item)

  2. Once approved, you will receive our return instructions.
    Please include the following information inside the return package:

    • Your order number

    • Return reason

    • Your contact details (name and email)

  3. Ship the item to our return address:
    📦 Return Address:
    F Building, Mingyue Huadu, Bao’an District, Shenzhen City, Guangdong Province, China

4. Return Shipping Costs

  • If the return is caused by the consumer (e.g., wrong size, changed mind), the customer is responsible for the return shipping fee.
    The specific cost will depend on the courier company you choose.

  • If the return is due to our fault (e.g., wrong item, damaged item, defective product), we will cover the return shipping fee.

Please keep your return shipping receipt until your refund is confirmed.

5. Refunds

Once we receive and inspect the returned item, we’ll notify you by email.
If approved, a refund will be issued to your original payment method.

  • Processing Time: Refunds are typically processed within 5–10 business days after we receive your return.

  • Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@Fansgiftdeals.com
Please include photos of the product and packaging. We will arrange a replacement or refund at no extra cost to you.

7. Important Notes

  • Do not send your return without contacting us first — unauthorized returns may not be accepted.

  • We are not responsible for lost or undelivered return parcels. We recommend using a trackable shipping method.

  • Please ensure that the returned items are securely packaged to avoid damage during transit.

8. Contact Us

If you have any questions about our return or refund process, please feel free to contact us:support@Fansgiftdeals.com
We’re here to help and ensure your shopping experience with Fansgiftdeals is completely satisfying.